Hardware Support Engineer
The role
You keep Trinet kits working - on the bench, in the box, and in our customers' hands. You'll solder and assemble units, test every one before it ships, find out why a returned unit failed, and answer customer questions until they're solved. You'll also be our forward-deployed engineer: setting up kits at customer sites and helping their teams record good data. You'll work next to our firmware and vision engineers and learn how a camera product is built, from board to app. No industry experience needed - we care that you're careful, curious, and follow through. The internship is paid, runs 3 months, and can be extended.
What you'll get to work on
- Assembling, soldering, and reworking boards, cables, and camera modules for Trinet kits and prototypes.
- Testing every unit before it ships - cameras, IMU, sync, storage, battery, calibration - and recording what failed and why.
- Debugging faulty or returned units: is it the hardware, the firmware, a cable, or the setup? Fix it, or hand it to the right engineer with clear notes.
- Replying to customer emails about setup, recording, the app, and the SDK, and reproducing their problem on our own kit.
- Going on site with customers: installing kits, training their teams, running data-collection sessions, and bringing what you learn back to the team.
- Turning what customers keep asking into better setup guides, troubleshooting pages, and FAQs.
- Packing and shipping orders, and tracking stock, spares, and returns.
- Helping engineers build test jigs and run lab experiments.
What we're looking for
- You've soldered before and you're neat about it. Through-hole is enough to start.
- Comfortable with a multimeter and basic electronics: voltage, current, continuity, regulators, batteries.
- You debug methodically: change one thing at a time and write down what you tried.
- Clear, polite written and spoken English; you can explain a fix to someone who isn't technical.
- At ease on a computer: installing software, using a terminal, running a Python script, reading a log.
- Ownership: if a customer is waiting, you follow up until it's fixed.
- Happy to travel to customer sites when needed.
- Students and recent graduates (ECE, EEE, instrumentation, or self-taught) are welcome, and so are interns.
Bonus points
- Firmware programming: C / C++ on microcontrollers (Arduino, ESP32, STM32), flashing boards, reading serial logs.
- SMD soldering and hot-air rework; reading schematics and datasheets.
- Using an oscilloscope or logic analyzer; UART, I²C, and USB basics.
- Linux, and Python scripts that automate tests.
- Hobby builds: drones, robots, Raspberry Pi projects, 3D printing.
- Knowing how cameras work: focus, exposure, lenses.
How to apply
No forms. Email hiring@panoculonlabs.com with:
- 1Subject line: Hardware Support Engineer - Your Name.
- 2One thing you've built that you're proud of. Link to it (repo, demo video, write-up, photos of the board) and tell us what you personally did and the hardest problem you solved along the way.
- 3Why you want to join Panoculon Labs, specifically, and not just any hardware or AI startup.
- 4Something you taught yourself in the last six months, and how you went about learning it.
- 5Your expected compensation. A range is fine.
- 6When you can start, and confirmation that you can work on-site in Bengaluru, India.
Read this before you send. An email that is only a resume attachment, or a generic note that could have gone to any company, is rejected without a reply. A resume is welcome alongside the above, not instead of it.
Email hiring@panoculonlabs.com